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Included with the interactive course are 3 training manuals...
Waitstaff training manual
Training guide
Pre-Shift meeting guide
Guides and Manual are in PDF format so you can download now and print as many copies as required!
The manual and guides support the information covered in the interactive course. The guides and workbook can be used for self study or live facilitated training.
Interactive Waitstaff Training Course
This comprehensive course will track training progress for each employee and automatically score and record results from the test within the course.
For details about the course, view the online demo or take a quick tour.
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Click the cover to view pages
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Waitstaff Training Manual
This comprehensive workbook can be used as a self study guide or a useful tool for reinforcing key topics in the interactive course. Includes exercises and worksheets.
Key topics:
Offering great service (101)
Preparing for service
Moments of truth (10 Steps of Service)
Mastering product knowledge
Selling skills that help increase check averages
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Click the cover to view pages
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Manager's Training Guide
A manager's guide to recruiting, motivating and retaining great service performers. Includes proven methods and forms for implementing and assessing standards of performance.
Key topics:
How to recruit and select quality employees
Setting and achieving standards for great service
Techniques for training and motivating staff
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Click the cover to view pages
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Pre-Shift Meeting Session Guide
A successful show requires planning and practice. This guide includes techniques for performing effective shift meetings, including role play scenarios.
Key topics:
How to run effective shift meetings
Role play scenrios for improving service
Training games and contests for increasing sales |
The guides and workbook can be purchased separately for self study or live facilitated training. Pay once and make as many copies as required.
A Role in the Show Workbook and Guides can be customized for your business, call for details.
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