Prepare your cast for a great performance

 March 2006    

Hello [fname] and welcome to the March edition of it's Showtime!, your monthly newsletter featuring articles, tips and ideas for improving the performance of your team and the profitability of your hospitality business.   Compliments of Lexington Interactive- ENJOY.
MARCH SPECIAL OFFER: Free Food Safety online training for 2 employees  when you purchase  A Role in the Show training package-  A $70 Value!
Click here for details Special Offer (available until March 20, 11.59PM)
Last months article The Casting Call was about casting for role in your restaurant show.  This months article will help you select your cast.
 
The screen test
 
The hospitality business is like show business.
 
 
When you are casting, it is important to place people in suitable roles. The costs involved with hiring an individual should be a strong deterrent to rushing into decisions you may regret in 1 weeks time. Remember, once the casting decision has been made, your entire production's reviews are going to depend on the various people you've chosen for the performance.
 
 
Obviously the show must go on, but it is important to invest the time and effort needed to get the right person- A well planned approach can go a long way in accomplishing this.

To read on click here

 

Pre-shift meeting topic for rehearsal- Communication skills

For the next several months we will provide you with training games or role play scenarios that you can download and use during a pre-shift meeting. The training tips are taken from our rehearsal guide, which is included in A Role in the Show training package. 

The ability to communicate is essential to offering great customer service.  Your front of house team are the only link between your guest, the kitchen, and the bar.  For example, wait staff must have product knowledge in order to offer guests intelligent, informative descriptions.  They must also listen actively to what the guest is saying. 

Click here to download pre-shift meeting rehearsal games

We have updated our eLearning course catalog, for details click here
 
New eLearning courses
Our new eLearning course catalog is now available!
 
New courses include:
HACCP
Food Safety
Fire safety
Health & Safety
Cooking Skills
Restaurant Marketing
Fraud/Theft Awareness
 
GREAT SERVICE QUOTES
 
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Tony Alessandra
 
 
 Unless you have 100% customer satisfaction…you must improve.
Horst Schulz
 
 
There are no traffic jams along the extra mile.
Roger Staubach
 
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