HAPPY NEW YEAR and Welcome to the January edition of it's Showtime!, your monthly newsletter featuring articles, tips and ideas for improving the performance of your team and the profitability of your business. Compliments of Lexington Interactive- ENJOY.
This is Showbusiness!
In today's increasingly competitive hospitality industry, owners and managers are constantly seeking the answer to an important question- How do you recruit, retain, and motivate a cast who are responsible for creating a "magical" experience which exceeds your guest's expectations?
Some answers may be found by looking to succesful companies that are consistently achieving these goals.
Team Talk- A pre-shift meeting primer
However sophisticated your training may be, its merits will soon be lost without effective and consistent reinforcement.
One of the most effective ways managers can reinforce training is through short and well planned pre-shift meetings. These are 10-15 minute sessions where managers can build confidence and gain valuable feedback.
Typically held just prior to a shift, the meetings are essential for improving customer care and boosting average spend as they present an opportunity to exchange ideas, test menu knowledge and highlight special dishes.
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We have updated our eLearning course catalog, for details click here | |
New eLearning courses |
Our new eLearning course catalog is now available!
New courses include:
HACCP
Food Safety
Health and Safety
Fire Safety
Fraud/Theft Awareness
FOOD SAFETY
Our Food Safety eLearning courses will help ensure you comply with recent changes in food safety regulations in both the USA and the UK.
Our TAP series courses are the most widely accepted Food Safety eLearning courses in the US. Our UK courses are certified by the Royal Institute of Public Health.
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