Prepare your cast for a great performance

 February 2006  

Welcome to the February edition of it's Showtime!, Your monthly newsletter featuring articles, tips and ideas for improving the performance of your team and the profitability of your hospitality business. Compliments of Lexington Interactive- ENJOY.
Show your wait staff you love them this Valentine's Day! Provide training that will help them to increase sales and boost their tips.  A Role in the Show eLearning course includes PDF workbooks and guides to help managers provide effective shift meetings. 
Last months article This is Show Business compared the roles in hospitality to performing a role in a show.  This months article is about casting for the performance.
 The casting call
Quality 'Casting' or recruitment, is critical to everything in hospitality show business.

Filling out your service cast with people who can star in their roles is the key to success. But casting for a restaurant show is far more involved and difficult than hiring just anybody to answer a phone, or take orders and deliver food.  

To get the right kind of people for your own service repertoire, you have to know:

  • The characteristics you are looking for
  • How to attract and identify individuals that have the right characteristics

To read on click here

 

Pre-shift meeting topic for rehearsal- Body language

For the next several months we will provide you with training games or role play scenarios that you can download and use during a pre-shift meeting.  The training tips are taken from our rehearsal guide, which is included in A Role in the Show training package.

Certain expressions, posture, and appearance will send strong signals to your guests-regardless of what is being said.  Facial expressions will tell your guests whether you are friendly and helpful.  A smile helps to create a warm and friendly atmosphere.  Establishing eye contact implies a sincere interest, and trustworthiness.  An upright posture implies confidence and enthusiasm-Slouching implies indifference.
  

Click here to download pre-shift meeting rehearsal games

We have updated our eLearning course catalog, for details click here
 
New eLearning courses
 
Our new eLearning course catalog is now available!
 
New courses include:
HACCP
Food Safety
Fire safety
Health & Safety
Cooking Skills
Restaurant Marketing
Fraud/Theft Awareness
 
FOOD SAFETY
Our Food Safety eLearning courses will help ensure you comply with recent changes in food safety regulations in both the USA and the UK.
 
Our TAP series courses are the most widely accepted Food Safety eLearning courses in the US. Our UK courses are certified by the Royal Institute of Public Health.
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