Prepare your cast for a great service performance

April 2006

Welcome to the April edition of it's Showtime!, your monthly newsletter featuring articles, tips and ideas for improving the performance of your team and the profitability of your hospitality business. Compliments of Lexington Interactive- ENJOY.

Last months article The Screen Test was about selecting the cast for your restaurant. This months article will help you Direct the performance.

Directing the performance

A great service performance cannot occur by chance- it is the result of sound planning and management. To manage the service performance, you must establish goals, design and implement systems to meet them, and maintain service excellence once it is reached.

A good service plan is an organized, systematic method of handling customer service. Planning involves analyzing a goal, situation, assignment, or problem and then developing a step-by-step method for handling it.

To read on click here

Pre-shift meeting topic for rehearsal- Anticipating customer needs

For the next several months we will provide you with training games or role play scenarios that you can download and use during a pre-shift meeting. The training tips are taken from our rehearsal guide, which is included in A Role in the Show training package.

Anticipating your guest’s needs is one of the best ways to ensure a great performance. To predict what your guests will want before they have to ask, the cast needs to observe and listen to what guests say and how they say it, and be alert for special situations. With careful observation, some of your guests needs can be pre-determined.

Click here to download pre-shift meeting rehearsal games

We have updated our eLearning course catalog, for details click here

Coming Soon!

Updates to

A Role in the Show

Wine Service

Responsible Alcohol Service

Selling Starters

and more...

Updates are free for existing customers. Look out for details in the May newsletter.

What restaurant owners and manager are saying about A Role in the Show...

"Everything went great! Thank you! I did receive the disk on Saturday afternoon. I will be contacting you soon for more copies.Your help has been wonderful"